Shipping FAQ's



How Much Does Shipping Cost?:  

We offer 60 of the 62 states (excluding Alaska & Hawaii) within the United States free standard shipping on all orders.

For the remaining states of Alaska & Hawaii, standard shipping will cost $10.00 per order.

We are working on an expedited shipment option which will incur a nominal fee to the customer no matter what state they may live in. We anticipate this to be live within the next 3 months.

 

How Long Does Shipping Take?:

While we make no guarantees for shipment times, for all standard shipping orders, we anticipate your order to arrive within 3 – 7 working days from date of fulfilment (which may not necessarily be your date of order).

 

Can I Update My Shipping Address?:

Customer service is our top priority for all customers and we will always try our best to make changes to an order, however if your order has already been dispatched then unfortunately we are unable to accommodate any changes. To request any changes prior to fulfilment, please email hello@nature-state.com with the headline “Urgent: Update Shipping Address” or message us on Facebook (m.me/naturestatewellbeing) with the following information:

 

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Will I Receive Shipment Tracking?

Once your order has been fulfilled and sent out of the warehouse, you will automatically receive an email to the address associated with the order which will contain your tracking number/ID.

 

Can I Change Or Cancel My Order?

Unfortunately, once the order has been submitted we are unable to make changes to the order quantity or product. Should you need to process a refund please see our returns/refunds policy here: https://www.nature-state.com/pages/refunds